Nine MLS system vendors evaluated in Clareity Consulting's third annual "MLS Customer Satisfaction Survey" received an overall rating of "good" or "excellent," although some individual MLS accounts still have some "end-user satisfaction issues." "Although Clareity is aware of a few new system roll-out disasters in 2003, overall 2003 was a good year for implementations, and the MLS vendors did well enough to garner respectable initial end user satisfaction," the consultants stated in their report on the survey results. The purpose of the survey was to learn more about Internet MLS adoption, customer satisfaction, system performance and vendor responsiveness, according to the Scottsdale, Ariz.-based company. A record 133 MLSs responded to the survey this year. Of those, 122 operate a st...
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