A new report released today by California Insurance Commissioner John Garamendi revealed that survivors of the Southern California wildfires who suffered total losses have filed formal complaints with the Department at a rate 22 times higher than the normal rate of complaints. A study of complaints for this report found that of the 2,734 "total-loss" claims filed with insurers following the fires, 22 percent – or 676 – generated complaints over the handling of the claim by the insurer. Typically, the Department receives complaints from about 1 percent of all claims in most lines of insurance. The report was completed after a survey of the top 76 insurers in the state, representing 95 percent of the homeowners insurance market in Southern California. While some of the dispar...
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