Editor's note: The National Association of Realtors' backbone consists of industry movers and shakers -- some of whom are paid staff and others volunteers -- who help keep the organization pointed in the right direction and striving to meet its goals. This special five-part series takes a look at some noteworthy figures within the trade group. (See Part 1: A leading lobbyist for a powerful lobby; Part 2: NAR's top guns; Part 4: Tech guru shaped home listings site; and Part 5: NAR committees: The leadership pecking order.) At home recovering from a double hernia operation, Richard Mendenhall watched in stunned silence as the 9/11 events unfolded on television. Next came anger, quickly followed by the desire to do something, anything. "I didn't know what yet, I just knew that as Realt...
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