Erin Toll, deputy insurance commissioner of Colorado and former title insurance researcher, launched a national title insurance scandal, won a payment of about $24 million for consumers and did something no one was ever able to do before: she made title insurance sexy. Toll's investigation of nine Colorado title insurers eventually led to the refunding of about $24 million to consumers by First American Title Insurance Co., and sparked dozens of similar investigations nationwide in states including Florida, Washington, California, Oklahoma, Minnesota and Washington. Even now, real estate-related companies are shaking in their boots waiting for the next shoe to drop, as the New York Department of Insurance begins a similar probe and California's insurance commissioner asks the Dep...
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