Industry News

Pulte, Centex lead home builders in customer satisfaction

Study ranks builders in 30 real estate markets

Pulte Homes and Centex Homes ranked highest among home builders in customer satisfaction in the largest number of markets, according to a J.D. Power and Associates study released today. The 2005 New-Home Builder Customer Satisfaction Study found that Pulte Homes, including its Del Webb and DiVosta home brands, ranked highest in customer satisfaction in 16 of 30 markets studied – up from 14 out of 25 markets in 2004. Centex Homes, including its Fox & Jacobs brand, meanwhile, ranked highest in 10 markets – up from three markets in 2004. Other builders that earned top ranking in individual markets include: Ashton Woods (in Atlanta), Winchester (tied for top ranking with Centex and Pulte in Washington, D.C.), Farnsworth (in Phoenix), NV Homes (in Baltimore), and Shea (in Denver-Colorado Springs, Colo., and Los Angeles-Ventura counties). The 2005 New-Home Builder Customer Satisfaction Study is based on responses of 73,353 buyers of new single-family homes who provided f...

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