A few weeks ago, Kevin was cruising the aisles of the Home Depot near his home in Eagle, Idaho, trying to decide whether to spring for a new cordless drill or to replace the battery in his trusty but old 9.6-volt Makita.

He noticed a man in a quandary next to him in the tool aisle. The man was trying to figure out how to drill a hole in ceramic tile. Since there wasn’t a salesperson to be found this Saturday, the man asked Kevin how to do it. Kevin asked him what he was trying to do. Install a grab bar in a shower was the response.

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