Q: A tenant who is qualified to rent an apartment has asked us to allow her to bring her service dog, which is a pit bull mix. We aren't arguing over whether she is legally disabled, and we would normally allow the service animal on the property, even though we have a "no pets" policy. But our insurance policy forbids pit bulls, and if we allow one to live here, we risk cancellation or higher premiums. We don't want to be slapped with a fair housing lawsuit, either. What should we do? --Henry H. A: You're on the right track by realizing that when a disabled tenant's reasonable request runs up against a policy or rule of yours, you need to consider adjusting that policy in order to accommodate the tenant. But your duty to accommodate isn't absolute -- if the tenant's req...
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