Industry NewsMarkets & Economy

The cult and culture of Zappos

Company takes happiness seriously
Published on Apr 30, 2009

Get Inman via Facebook Messenger
Our top headlines delivered once a day.
by CareyBot

In the Zappos universe, managers are monkeys, culture is king, customers are fans, and work is fun.

And, for the record, Zappos is a real, profitable company. It is an online reseller of shoes, clothing and accessories including watches, handbags and eyewear, and it rang up $1 billion in gross sales last year.

Comments