Industry NewsTechnology

Promoters, detractors are your business

Part I: Gauging customer loyalty in real estate
Published on Aug 20, 2009

Get Inman via Facebook Messenger
Our top headlines delivered once a day.
by CareyBot

Real estate satisfaction is short-lived and clients do not engage in transactions often enough to sustain it for repeat business.

A real estate transaction lacks word-of-mouth promotional appeal, provides no social currency, the risk of a failed referral, and is limited by local marketing reach.

For this reason, the Net Promoter Score -- a loyalty measurement that uses customer responses ...