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A real estate client in name only

Should agents hide addresses from the public?
Published on Sep 2, 2009

Folks who know my work on Notorious R.O.B. know that I go out of my way to avoid controversy in the same way that "congresscritters" go out of their way to avoid lobbyists. In that spirit then, I'd like to tackle a topic that is sure to generate only agreement and head-nodding in all readers: forced registration on a Web site. The impetus is a challenging and perceptive blog post by Redfin Chief Executive Officer Glenn Kelman in which he posits that hiding the address of a listing hurts the client. It appears that some multiple listing services allow a listing agent to withhold the address of a listing "without registration," and Kelman thinks this is bad juju: "All the games that agents play with inventory were supposed to end now that that the DOJ settlement with the Realtors is being enforced. The settlement requires listing agents to publish to the Web all the information about a listing that could be disclosed to a client in person. The loophole in the s...

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