In the case Edwards v. Niagara Credit Solutions Inc., debtor Brenda Edwards owed money to creditor Consumer Shopping Network. The creditor retained Niagara Credit Solutions, a collection agency, to recoup the money owed by Edwards. A collection agency calls and writes debtors to collect debts, and is governed by the Fair Debt Collection Practices Act (FDCPA).
Niagara Credit Solutions made more than 12 calls to Edwards over a four-month period, leaving voice messages when she failed to answer. Each message stated the debtor's name, the name of the individual calling, the phone number to which the return call should be made and an account number to reference.