I'm feeling a little like a crash-test dummy today -- again. Sadly, it is a feeling that has become all too familiar. Perceptions and misconceptions, emotions run amok, too much information and misinformation, and a less than merry market are the vehicles of my battery. People -- and by people, I mean, us -- like to compare real estate agents to doctors and lawyers, to the friendly salesperson at Nordstrom and to the Starbucks barista. We are in a service industry, darn it, and if we can only provide exceptional service with a double pump of knowledge and professionalism, we will personally shine and collectively transport an industry unto the land of respect. Baloney. Those of us who are passionate about this business of helping people with a purchase slightly more significant th...
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