Predictive analytics company FICO today announced the addition of two mobile applications to its cloud-based customer-engagement and risk-intervention software.
The Web Collection Module app enables a consumer to manage bills and communicate with customer service. It also allows a consumer to receive notifications through mobile, SMS, email or social media when bills are ready.
The second application, an e-signing app, allows a consumer to view and accept or refuse a document through their mobile phone, desktop or mobile browser.
“The service helps eliminate the need for fax, email and snail mail, automates and reduces the time it takes to complete and return supporting documentation, and enables the upload of documentation through a secure web interface rather than email attachment,” the company said in a statement.
FICO is a predictive analytics and decision management software company whose offerings include the FICO Score, a measurement of consumer credit risk, and solutions for managing credit accounts, identifying and minimizing the impact of fraud, and customizing consumer offers.