Technology

Mobile MLS app designed to help users help themselves

Goomzee adds built-in help desk to reduce bandwidth required for support
Published on Aug 19, 2014

A mobile app for multiple listing services from Goomzee now provides a built-in help desk designed to reduce the burden of providing support to brokers and agents who use the app.Nearly two dozen MLSs and associations have chosen Goomzee's Mobile MLS app, the Missoula, Montana-based company said.Goomzee Mobile MLS app screen shotThe app allows agents to see agent-only MLS information on their mobile devices and also offer public access or invite-only access to consumers, depending on the market. With this latest release, Goomzee has simplified the app's navigation and, under the "Help" menu, added forum articles and the ability for agents to submit support requests or view the status of their current requests without leaving the app.The idea for built-in support came from one of the app's earliest MLS adopters, Boise, Idaho-based Intermountain MLS, the company said."We carefully consider all user suggestions for future release planning, and IMLS’ CEO, Greg Mansh...

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