Mobile MLS app designed to help users help themselves

Goomzee adds built-in help desk to reduce bandwidth required for support

A mobile app for multiple listing services from Goomzee now provides a built-in help desk designed to reduce the burden of providing support to brokers and agents who use the app.

Nearly two dozen MLSs and associations have chosen Goomzee’s Mobile MLS app, the Missoula, Montana-based company said.

Help desk image via Shutterstock.
Help desk image via Shutterstock.

Goomzee Mobile MLS app screen shot

Goomzee Mobile MLS app screen shot

The app allows agents to see agent-only MLS information on their mobile devices and also offer public access or invite-only access to consumers, depending on the market. With this latest release, Goomzee has simplified the app’s navigation and, under the “Help” menu, added forum articles and the ability for agents to submit support requests or view the status of their current requests without leaving the app.

The idea for built-in support came from one of the app’s earliest MLS adopters, Boise, Idaho-based Intermountain MLS, the company said.

“We carefully consider all user suggestions for future release planning, and IMLS’ CEO, Greg Manship, personally suggested we consider adding a built-in support or help link,” said Mike Sparr, Goomzee CEO and founder, in a statement.

“We pushed the envelope even further and included a completely integrated help desk and training system, which I believe is another industry first in the mobile arena.”

The updated version of the app is currently live for iOS devices such as the iPhone and iPad, and the Android version will be available “very soon,” the company said.


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