• Clareity conducted a survey of 205 MLSs between December 2015 and February 2016, aiming to learn more about MLS customer perspectives.
  • Key metrics included system performance and uptime, technical support, vendor responsiveness and communications.
  • In terms of 2015 implementations, Black Knight-Paragon and FBS led the way. Stratus Data Systems, Black Knight-Paragon XL and dynaConnections tied for first place in end-user satisfaction.

Luxury Connect
Meet the Luxury Leaders | October 19-20 | Beverly Hills

The results are in -- from the MLS polls, that is. According to Clareity Consulting’s 15th Annual Customer Satisfaction Survey, the top five MLSs in terms of user satisfaction are:Stratus Data Systems dynaConnections Black Knight’s Paragon XL Black Knight’s Paragon FBSClareity conducted the survey of 205 MLSs between December 2015 and February 2016, aiming to learn more about MLS customer satisfaction and the key metrics that affect it, including system performance and uptime, technical support, vendor responsiveness and communications.According to the survey, these five MLSs ranked highest in terms of overall end user and staff satisfaction, and most users of those systems said they would select the same one if they could make the decision again today. Overall...