• Closing gifts are probably the best way to help you get the business next time, if you do them right.

Have suggestions for products that you'd like to see reviewed by our real estate technology expert? Email Craig Rowe. My first smart device was the PalmPilot. I worked in marketing for a big commercial real estate firm. I was the only staff member to have this trophy of modern business, which was typically reserved for top producers. Can you say, "cool club?" I synced articles from Business 2.0 and The Wall Street Journal. I upgraded several times as these precursors to smartphones rocketed up their evolutionary ladder. When I asked an employer's tech guy to help me connect my Dell Axim to the office Wi-Fi, he looked at me like children do a ventriloquist dummy. Like all uncontrollable runs up the workplace coolness scale, a crash was inevitable. I managed to admit ...