• Closing gifts are probably the best way to help you get the business next time, if you do them right.

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Have suggestions for products that you'd like to see reviewed by our real estate technology expert? Email Craig Rowe. My first smart device was the PalmPilot. I worked in marketing for a big commercial real estate firm. I was the only staff member to have this trophy of modern business, which was typically reserved for top producers. Can you say, "cool club?" I synced articles from Business 2.0 and The Wall Street Journal. I upgraded several times as these precursors to smartphones rocketed up their evolutionary ladder. When I asked an employer's tech guy to help me connect my Dell Axim to the office Wi-Fi, he looked at me like children do a ventriloquist dummy. Like all uncontrollable runs up the workplace coolness scale, a crash was inevitable. I managed to admit ...