AgentBrokerage

Realtor gracefully guides ill, elderly client back to family

A Dickens Mitchener Realtor/broker went over and beyond the call of duty
  • In working with some elderly clients, agents should stay understanding, be in prime problem-solving mode and have unlimited patience.
  • If clients are unhappy or being difficult, try to find out what is really bothering them.

Power up your Indie Brokerage
Don't miss Indie Broker Summit SF, Aug 7, 2017

The elderly man’s worldly belongings, laid out neatly on a sofa in his almost-empty house, were a heart-rending sight for Charlotte, North Carolina, Realtor/broker Lynne Cosper-Lainis. She took in the quilt his mother had made for him, a slender wardrobe of clothing desperately in need of a wash. He was down to one pair of pants, one pair of shoes and an old-style 1960s briefcase, no doubt from his time as an IT professional. Lynne Cosper-Lainis You could argue that this cranky client, in the middle of a divorce with his estranged wife, had made Cosper-Lainis’s life extremely difficult for the past seven weeks. But they had developed a connection, and she was determined to help him get back home to his family. Cosper-Lainis, in the real estate business for 10 years, said she drew from her life experience to present the calm face she showed on this occasion. The 51-year-old says, “as you get older, you learn how to handle people.” This unusual transaction highlig...