Kathleen's Stories

A good CRM will provide you with enough true information to hold agents accountable as well as compare how your team members work
Jul 16
The best team leaders seek to find safe solutions to grow stronger and more productive by focusing on these seven vital elements to evolve and thrive
Jul 9
Although it was a challenge at first, now we're realizing the enormous benefits of running business in the digital space. That's why teams have to work on having the basics of virtual meetings down pat
Jul 2
An unexpected change in the world shouldn't turn your business upside down. Here's how staying organized and having a structured sales process can help push your business forward, especially right now
Jun 25
It’s important, now more than ever, that you optimize your business and life, and stay focused on what you can control during these trying times
Jun 18
Use this time to do the foundational administrative work that agents can never get around to — like implementing a customer relationship management system
Jun 11
Opinion
Many people have a tendency to go straight into survival mode when crisis hits, but Kathleen Black is here to help you thrive, rather than survive, in uncertainty
May 28
When it comes to your team, providing clear direction on how to communicate and who to reach out to is crucial to driving business forward now. Here's how to strengthen interactions with these four main contact groups
May 14