jetWho

I found the comments of Al Roker yesterday on the TODAY Show very appropriate in summarizing the latest jetBlue travel debacle - he commented that following his interview on the show that the network held CEO David Neeleman in the green room for three hours and then gave him $25 for the inconvenience caused. Gross errors in treating customers are seldom turned into much more than a temporary patch on a serious design flaw. In this case a few dollars, free tickets and a new bill of rights (that should have been in place all along) do not go a long way to correct serious flaws that have been surfaced in jetBlue's communication breakdown, reservation system overload and its shortfalls in delivering basic customer service. Not-so-friendly skies are out there for the future of this airline.

--Ken Jenny, TranCen.com

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