POST UPDATED, Nov. 9 (See below)
HouseValues, a real estate marketing and lead generation company based in Kirkland, Wash., has agreed to pay $51,000 in costs and attorney fees to settle a case alleging the company's real estate lead generation services violated the state of Washington's consumer protection laws.
Seattle Post Intelligencer has the full story at this link.
The attorney general said the company was selling leads in which some of the names provided were fake, including obvious made up names like "Mickey Mouse." According to the complaint, HouseValues implied that more than 20 percent of its leads would result in a sale.
The company asks consumers to give up their personal information in exchange for free home valuation reports. Their information is then sent to subscribing agents who follow up with consumers in hopes of closing a sale.
The complaint also alleged HouseValues locked real estate agents into restrictive subscriptions.
HouseValues did not admit wrongdoing, according to the report, but the company agreed to credit agent subscribers who got an invalid or bad lead. The company will allow agents to exchange leads they are not happy with for new ones. HouseValues has had a lead exchange program in place for about two years, according to company spokesperson Hugh Siler.
As part of the settlement, the company will be prevented from misrepresenting the quality of its leads and also the subscription term. HouseValues will not be permitted to charge early termination fees to subscribing agents unless the company clearly discloses these fees will apply.
A copy of the complaint is at this link. The consent decree is at this link.
HouseValues this week reported a $900,000 net loss in Q3. The company's stock has been suffering, and closed at an all-time low of $3.61 per share on Oct. 22.
Also this week, HouseValues announced it purchased Realty Generator LLC, a technology company that offers lead-generation services to real estate brokerage companies, and a related company, Blackwater Realty LLC, on Nov. 1.
Under that agreement, HouseValues paid $10 million in cash and assumed liabilities, and is also required to pay Realty Generator based on the future performance of the acquired business through June 30, 2009, according to an SEC filing.
UPDATE, Nov. 9:
Correction: Leads not refunded, but will be exchanged
Inman News published a blog post on Wednesday, Nov. 7, 2007, reporting on a settlement reached between HouseValues and the Washington State Attorney General over alleged violations of the state's consumer protection laws.
The headline erroneously read, "Agents can get a refund for 'Mickey Mouse' leads," but HouseValues did not agree to refund agents under the consent agreement. The company agreed to adhere to its lead exchange program, which enables agents to exchange leads they feel are of poor quality for replacement leads.
The article also erroneously noted that HouseValues agreed to pay fees owed to consumers who complained to the attorney general's office. The company in fact agreed to pay the attorney general's costs and fees associated with the case, but not to any consumers involved.
Inman News regrets the error.