DEAR BENNY: We moved to Jacksonville, Fla., in 2010, but still own a home in Pensacola that we are renting to some friends. We got a check in the mail for an alleged overpayment from escrow. I remember telling my wife that the home insurance (was listed wrong) on the HUD-1 form, so we figured it was discovered, and we were reimbursed. We used the money to pay bills.
Next thing we know, we're getting a notice that our Jacksonville home insurance hasn't been paid. We spent many hours over several days trying to find out what happened, and got a pretty good runaround. We got them to check the address on the request, and they finally realized the mistake: the address was for the Pensacola house, not the Jacksonville house. The insurance had been double paid. more...