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Home » About Us » Columnists » Biographies »

Remember, real estate is a business

By Kris Berg, Wednesday, February 1, 2012.
<a href="http://www.shutterstock.com/gallery-380674p1.html">House and dollar sign image</a> via Shutterstock.com.

This week I received a call from a gentleman requesting a little volunteer work on my part. These calls are not uncommon. They usually involve a request for a market analysis to support a property tax appeal, and we are happy to help.

We help as a matter of goodwill -- what you might call "business development" -- with the hope that they will remember us if they ever do need to buy or sell a home.  more...

Back to basics: Serving the real estate customer Premium Content

By Kris Berg, Wednesday, January 18, 2012.
<a href="http://www.shutterstock.com/gallery-54987p1.html" target=blank>Senior couple</a> via Shutterstock.com.

Inman Connect is a study in particle acceleration. Physicians use particle accelerators to supercharge elementary particles to levels of high energy. Then, being scientists, they pop a cold one, sit back, and watch the magic happen. Collisions occur, but it's not the collisions they are interested in so much as the byproducts of the exercise.

That, in a nutshell, is what the Connect conferences are about -- atom smashing. The atoms in this case are a potpourri of vendors, brokers, multiple listing service executives, and agents. Each group has its own agenda, of course, but the common thread is a desire to network, learn and realize the byproduct of bettering their business.  more...

Master the elements of real estate style Premium Content

By Kris Berg, Wednesday, January 4, 2012.
<a href="http://www.shutterstock.com/gallery-467218p1.html" target=blank>Open book image</a> via Shutterstock.com.

Since 1918, "The Elements of Style," that classic by Strunk and White on English usage, grammar and composition, has been required reading for anyone who has taken a college-level English course. I am finding that just about everyone has heard of it -- everyone, that is, except (until recently) me.

Though my lifetime has spanned numerous geologic eras (several involving legendary natural disasters like a little meteor collision, a prolonged period of glacial advances, and disco), I am ashamed to say I just "discovered" this charming writing guide.  more...

A journalism lesson for real estate pros Premium Content

By Kris Berg, Wednesday, December 21, 2011.
<a href="http://www.shutterstock.com/gallery-98072p1.html" target=blank>Business newspaper image</a> via Shutterstock.com.

We arrived looking as if we were an expedition party preparing to plant our flag at the polar ice cap -- if only we could find true north.

That's the problem with Missouri. It lacks the familiar points of reference upon which we have come to rely in our San Diego homeland. The ocean comes to mind. And, in December, the sun.  more...

Real estate is all about relationships Premium Content

By Kris Berg, Wednesday, December 7, 2011.
<a href="http://www.shutterstock.com/gallery-100760p1.html" target=blank>Homebuyer image</a> via Shutterstock.

Just like any real estate agent preparing for a vacation, he handed my husband two slips of paper. They each held a name.

"This woman is waiting for a two-bedroom unit with a view," he said as he began making his referrals. "The other wants to sell. I have known him for years. Good man."  more...

Cling to traditions at your own risk Premium Content

By Kris Berg, Tuesday, November 22, 2011.
Image <a href="http://www.shutterstock.com/gallery-531745p1.html">Tertman</a>/<a href="http://www.shutterstock.com/">Shutterstock.com </a>

It's tradition. OK, whatever.

I'm talking turkey, of course. I will go out on a limb and bet that most of us are going to be eating turkey this week. I will also be so bold as to suggest most of us aren't really fans of the big bird.  more...

Sink or swim: a real estate snorkeling lesson Premium Content

By Kris Berg, Wednesday, November 9, 2011.
<a href="http://www.shutterstock.com/gallery-287368p1.html" target=blank>KKulikov</a>/<a href="http://www.shutterstock.com" target=blank>Shutterstock</a>

My husband and I recently took a vacation, and it was as close to a traditional vacation as two card-carrying members of three real estate associations could possibly be expected to muster.

In the ultimate act of defiance, having committed to a "Just watch! We are going to relax if it kills us!" kind of arrogance, we threw our hearts and bottom line into our evil plan with reckless abandon.  more...

Real estate is not about 'billions served' Premium Content

By Kris Berg, Wednesday, October 12, 2011.
<a href="http://www.shutterstock.com/gallery-80276p1.html?cr=00&pl=edit-00" target=blank>gary718</a>/<a href="http://www.shutterstock.com/?cr=00&pl=edit-00" target=blank>Shutterstock.com</a>

I still remember the McDonald's signs. They were what you might call fast-food scouting reports for one company. In my younger days, the signs told me that over 100 million hamburgers had been sold.

When the menu expanded and the product offering took on more of a team concept, the signs were modified. "Over (fill in the blank) Billion Served," was the new message. And when the number reached three-digits and could no longer be accommodated by the signs, they simply changed the message again.  more...

Avoid the real estate race to the bottom Premium Content

By Kris Berg, Wednesday, September 28, 2011.
<a href="http://www.shutterstock.com/gallery-164092p1.html">Joggie Botma</a>/<a href="http://www.shutterstock.com">Shutterstock</a>

I owe someone a big apology.

Several months ago I was running. I call it running, anyway. More correctly, I was attempting to give at least the appearance of forward movement, certain that between my stylish runner's attire and a breathing pattern suggesting I had just reentered the atmosphere in an unpressurized cabin, passers-by would mistake me for a serious athlete.  more...

The life cycle of a real estate agent Premium Content

By Kris Berg, Wednesday, September 14, 2011.
Flickr/<a href="http://www.flickr.com/photos/theredproject/3496738469/">mandiberg</a>.

My husband had no sooner wrapped his most recent anecdote about a friend who, having been laid off a year ago, was about to throw in the job-search towel and "just become a Realtor" when I found myself watching a television crime drama in which the scene was re-enacted. The drug runner, while under interrogation, confessed to the crime.  more...

Real estate fortunes and cookie crumbs Premium Content

By Kris Berg, Wednesday, August 17, 2011.
Flickr image courtesy of <a href="http://www.flickr.com/photos/bfishadow/4399094781/sizes/l/in/photostream/" target=blank>bfishadow</a>.

"You will spend many years in comfort and material wealth."

Not so fast. Before you start making retirement plans, the "you" I'm talking about is me, not you. Get your own Chinese takeout.

Comfort and material wealth -- that was the promise delivered via my little cardboard cookie. Finally, my troubles are over!

The thing with fortune cookies, of course, is that they tend to tell us we want to hear. "You will win the lottery"; "you will be reunited with an old friend"; and "your self-cleaning oven will finally, in fact, clean itself and will clean out the linen closet while it's at it." These assurances tend to buoy the old spirits, but they're not real.

I've consumed so much Mandarin chicken over the years that I should be bilingual by osmosis, but I have yet to be rewarded with anything but upbeat predictions. "Your in-laws will be moving in with you on Tuesday" doesn't have the same feel-good ring. "Your multiple listing service doesn't look like it's getting better anytime soon," while true, might have me reaching instead for a Happy Meal tomorrow. The truth hurts.  more...

Instant real estate Premium Content

By Kris Berg, Wednesday, August 3, 2011.
Flickr image courtesy of <a href="http://www.flickr.com/photos/rsdio/3642425935/sizes/m/in/photostream/" target=blank>casey.marshall</a>.

I'm back from a week at the Inman News Real Estate Connect conference with a new head of steam. I'm a repeat offender. And as rich as the conference sessions are, I always find that the real inspiration comes from what the veterans refer to as "LobbyCon" -- those times spent hanging out in the lobby of the conference venue swapping war stories and ideas with colleagues.

The reality is that this year there doesn't seem to be much new and shiny on the real estate technology front, at least from my view in the visitors' bleachers. Years ago, we were all giddy about those blog things. Then came mashups, video, PDAs, social media, social media and more social media.

Call it a rut, but if I hear one more person talk about Facebook as the holy grail of real estate marketing, I am going to shoot myself through the temple with the two-hole punch I no longer need in my paperless office. Because it's not.

What Facebook is (and Twitter, and Foursquare and the little chat box on my sidebar that I generally forget to activate when I am present or deactivate when I leave the room in search of my two-hole punch) is a communications medium.

It is one channel among a sea of channels that an agent might use to connect, or use to give at least the appearance of being somewhat relevant. These things don't help the consumer. Rather, they are ways in which agents, each his own "1099 island" unto himself, might develop business and maintain relationships.  more...

A broker's tips for do-it-yourself real estate success Premium Content

By Kris Berg, Wednesday, July 20, 2011.

"In real estate, you can't succeed on your own."

I found this terrifying email message staring at me from my inbox. It is an exact quote. (Except for the comma, which I added because I tend to overuse commas -- and because I thought it looked nice there. I also tend to overuse parenthetical statements, by the way.)

"Yikes!" I thought. "Will fail ... must get help ... fast!" Since this epiphany had been delivered unto me at 6 a.m., I was still a couple cups of coffee short of thinking in complete sentences.

The warning shot was fired by a mega-brokerage who, seemingly sensing I was on the brink of financial ruin, wanted to help me help myself.

The help being offered included a large accumulation of like-minded agents already congregating around their company-provided mantra of "loyalty" and "trust." Apparently, they felt that those things might be gaping voids in my current business environment and feared for my solvency.  more...

Reaching your real estate client's social sphere

By Kris Berg, Wednesday, July 6, 2011.
Flickr image courtesy of <a href="http://www.flickr.com/photos/brianglanz/2383687233/" target=blank>brian glanz</a>.

I found it an intriguing concept. On my daughter's first day interning at a big-name concert and restaurant venue, "Redemption Analysis" was listed as one of her duties.

Immediately, I had visions of my youngest daughter walking elderly ladies across busy intersections, working at the food bank, and bringing home stray kittens so that the clouds might part and angels might belt out a few hip-hop numbers.

Apparently, I had the wrong kind of redemption in mind.

"Coupons," she harrumphed, in that familiar "My mother's an idiot" style long ago perfected by my teenage spawns.

"Ah! You mean ROI -- return on investment," I countered smugly to no one. Alas, Elvis had already left the room.  more...

Immediacy and real estate Premium Content

By Kris Berg, Wednesday, June 22, 2011.
Flickr image courtesy of <a href="http://www.flickr.com/photos/imuttoo/4374899832/" target=blank>Ian Muttoo</a>.

It happens at least once during every listing appointment, that moment when eyes start to glaze over. It's the universal language that says, "You may find all of this talk about your company and client testimonials, about Fannie, Freddie and market trends, quite fascinating, but I'm over it."

Swiftly and without hesitation, the savvy real estate agent, having read the signals, will correct course and start talking about the things that really matter to the seller. The seller typically wants to know two things: that their home will sell for a record price by Saturday, and that you will be out of their kitchen in time for the season finale of "Glee."

I could make this about the importance of taking physical cues and adapting our presentation to fit our audience if we are going to successfully make that all-important connection. I could, but I won't. Instead, I see it as a reminder that people today demand immediacy, and that reality needs to drive our business decisions.

Some time over the past decade we became accustomed to instant gratification. It started rather innocently, with cable modems and an entanglement of power cords. And as technology has continued to bestow upon us a limitless storehouse of information and friends, we have become dizzy with the Wi-Fi hot spots before our eyes.  more...

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