Furnace suffers installation blues
How to handle contractor who denies responsibility
By Barry Stone, Wednesday, May 13, 2009.DEAR BARRY: My home has continuous problems with the forced-air heating system. Each time we pay for repairs, it runs for a few days or a few weeks and then quits. One heating contractor said the system was not installed correctly because the return air opening is too small. But I spoke with the contractor who installed the system, and he insists that everything is installed properly. How can I get the original installer to acknowledge the mistake and make the system right? --Tom
DEAR TOM: In debates of this kind, the contractor has the advantage because he is an expert in his field and you are not. If he says the return air opening is large enough, who are you to argue with the expert?
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