Contractors dish dirt on referrals, job costs

Recently we relayed a reader's request for help. She was having difficulty finding a contractor to do some work on her home in Vallejo, Calif. Seems she couldn't find people who would show up when they said they'd show up, charge what they said they'd charge, and do what they said they'd do.

Our suggestion was to seek referrals from family, friends, co-workers, real estate agents and members of organizations to which she belonged. Our readers added Internet sites, homeowners associations and the Better Business Bureau to the list.

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