Did contractor rip off homeowner?

Q: I had a contractor give me a quote of $2,850 to remove an old oil tank. When they were done, they had ruined my back yard, and their bill was more than $11,000. I feel victimized, but don't know where to turn. Thanks. -Roger A., via e-mail.

A: Without knowing the specifics of your agreement with the contractor, it's difficult to imagine how they went from $2,800 to $11,000. However, generically here are my suggestions:

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