THE POWER OF YES
Posted in Real Estate Agent Mastermind Group By Julie Jones, Thursday, February 19, 2009.Yes.
Such a little word, but oh so powerful.
During the course of the day our spoken and written dialogues contain so many yes and no expressions. I was thinking the other day how much more energy and negativity is attached to, “No” when sometimes, “Yes, let me look into that”, would open so many more doors and influence attitudes positively.
In the current real estate market and overall challenging climate there is an inclination towards “No”. I have found that by trying to avoid using this word you can achieve so much more and people will open to your suggestions. Even if ultimately the answer is “No” by making an honest effort to influence the outcome, your buyer or seller may change their reaction to your request.
Constantly having to say “No” is also very draining on your energy levels as you work through the day trying to make progress in all avenues of your life. Take some of the pressure off yourself and those around you by saying “Yes” and you may be surprised at the outcome!
Similarly, it is so much more productive if you can avoid coming from a place of fear. Recently, one of my associates was genuinely experiencing stress and fear from the challenges of our market place. In today’s fast moving world and the need to obtain results (for both sellers and buyers to achieve their real estate goals) there is no place for fear nor lack of confidence. Participants in today’s market are there for a reason. It is our job to go the extra mile and say “Yes” to obtaining the information they require and making all honest attempts to negotiate the transactions they seek. Keep on saying “Yes” and providing the best possible answers, even if they are a compromise, until a result is forthcoming.
Let’s be realistic. The real estate professionals who are writing business and achieving results are “Yes” experts. The Internet will provide all the basic information to sellers and buyers alike. The real estate professional provides the market data, the marketing programs and the negotiating skills to make things happen in today’s market. Saying, “Yes, I can do that for you”, may be the difference between making your customer happy or sending them spinning to the next agent who may have a more professional attitude.
Try being a “Yes” person for a couple of days and see what a difference it can make for your business and blood pressure.
Bye for now!
Julie
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Submitted by Sandra Mathewson on February 19, 2009 - 1:12pm.
Yes, I will!
Submitted by Daniel Bretzke on February 19, 2009 - 3:00pm.
I am glad you brought up the issue about the power of yes, and by extension a positive attitude. After the two weeks of negative thinking the first part of this new year, I decided that I had enough of negative thinking. It takes the same effort to say, “it will get better,” as to say “it will get worse”. The only difference is the attitude of saying it. Now a month later, I am still thinking positive. I am working on a couple of development projects. I am finding it is a good time to hire people to work. I have decided to ramp up and take advantage of the internet. And, for the first time in about five years, values of fixer up homes are approaching what I think are reasonable investments. The power of positive thinking by all professions will make the next couple of years very successful.
Daniel Bretzke
Submitted by Brell - Brenda Ellis on February 19, 2009 - 3:28pm.
Very good post - and comments. It is certainly a time for the Can do Attitude.. and to share the word so that we can generate synergy! Thanks for the lift up today! YES. There are opportunities in this market!
Brell
Okanagan Valley, BC Canada
Submitted by Julie Jones on February 20, 2009 - 11:52am.
I does feel great to say, yes! Thank you all for your comments.
Julie
Submitted by Ian Haseltine on March 13, 2009 - 8:47am.
Julie,
I work with my phone staff all the time on this. Simply rejecting a client's request is the worst thing that can be done in the world of customer service. I love the "Let me see what I can do for you" approach.
This topic always reminds me of the Capitol One David Spade commercial. In that commercial the "other company" trains their representatives to always say "NO!"
The concept seems simple...but practicing it is the only way to perform it.
Submitted by Kim Jameson on July 14, 2009 - 8:59am.
Yes! Let's be more of "yes" people by starting off saying "yes" to a challenge and then go back and saying "it didn't work out" first rather than starting off by saying "no" and never finding out if you were capable of accomplishing what you wanted instead of being lazy.
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