Subsidiary of First Community Bank of Tennessee announced Midwest expansion in October and has also been recognized for its efforts to reach a diverse population of borrowers
JD Power warns that the mortgage customer experience is increasingly commoditized, with few lenders finding the right formula to be seen as trusted advisers
Sponsored Content
They may seem to have different goals, but they have everything to do with relationships
Believe it or not, it doesn't take much to keep future buyers happy, according to a survey from J.D. Power
Quality Service Certification used its wealth of customer service surveys to find the top companies
Agents can use these four metrics to gauge their efforts
Inaction is simply easier than action
Changing the process is beneficial for the brokerage in several ways
Leigh Brown preaches on asking the right questions
Zufog.com collects and analyzes reviews to assess brand and employees
Agents must provide clear communications and walk clients through through every step of the process
Checklist aimed at making life easier for buyers, boosting customer satisfaction
Don't ignore the largest opportunity to delight consumers and drive referrals
Sometimes, showings and opens are demoralizing