Jay Thompson

Whether it's on social media, at the office or onstage at ICNY, it seems our industry is seeing an influx of insults toward fellow pros simply because they do business differently

Everyone has their quirks — for Lady Gaga it's wearing meat dresses, and for your clients, it's something else. Either way, everyone deserves a chance to be heard before they're judged

Make the ask, provide resources to make it easier for the reviewer, and bake reviews into your business plan

Rather than banging people over the head with your needs, try prospecting with the mindset of reaching out to others and offering availability, assistance and professionalism

Here's my 2019 outlook, based on what I read, things I know, people I’ve talked to and complete whimsy

Buying awards you didn't earn, pretending to dial the wrong number and using typos to sound more human are no way to build a business

If you remember to treat a fellow human as you’d like to be treated, then you have the key to success