As an agent, you must be proactive in all your relationships
Always make sure you're in the right unit or you might end up cleaning someone else’s house
Personal injury is no big deal as long as the client is happy, right?
Do the right thing -- it will work out in the end
The agent should be responsible for the contract and make sure that both parties understand what’s in it
Going the extra mile is just part of getting the job done and looking out for the interests of your client