Homeowners burned by insurer

Company denies coverage for windows following house fire

DEAR BARRY: Last winter, we had a house fire. The burn damage inside was relatively small, but the smoke damage was extreme. It was so bad that we had to move out for several months, and the drywall, insulation and floor coverings had to be removed from every room. While the house was unoccupied, the winter was unusually harsh, with ice on the inside and outside of the building. During this time, most of the windowpanes cracked, and the window frames no longer slide normally. The insurance company does not consider this to be part of the fire damage and is unwilling to pay for new windows. How can we convince it that the windows would not have broken if there hadn’t been a fire? –Rebecca