World Economic Forum report: Lenders are having ‘Uber moment’

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Twenty years ago, if you wanted to take a vacation, you visited a travel agent to explore your options and make your arrangements. But when websites like Expedia and Travelocity made those services available at the click of a mouse on a computer in the comfort of your own home, the travel industry was forever changed. That’s the crossroads currently facing banks and other stalwarts of the financial services industry.