In Inman and Side’s first benchmark report, 68% of broker-owners say at least two of every ten files come back for correction. Most brokerages are built to catch mistakes, not prevent them. Side’s Steven Price walks through the four measures that show whether your back office is keeping up.
Agenda
- What 40 broker-owners reported. How often files come back for correction and how much of the owner’s time goes to operations, with live polls so you can see how the room compares.
- Four measures to track. First-pass rate, manual intervention, time to pay, and issues discovered late, and what it means when they start slipping.
- Where files really stall. Problems tend to surface at closing, but most start at the handoff right after contract, so intake is where to fix them.
- The one person who knows everything. How to turn their know-how into rules every file follows, and where automation should stop and judgment take over.
- The doubling test. Most broker-owners expect to double volume with little or no added support, and it’s worth checking before growth tests it for you.
Speaker
Steven Price is VP of Product at Side, overseeing the platform that runs 600 real estate back offices, from transaction workflow and compliance checks to commission processing.
