DEAR BOB: We recently refinanced our home for the third time in the last few years. Every time we received a significant refinance benefit, such as increased mortgage amount, lower interest rate, and a shift from adjustable to fixed interest rate. But each time, my wife and I said we would never go back to that mortgage lender again. Did we just have bad experiences or is this typical for homeowners who refinance? – Jonathan R. DEAR JONATHAN: You are not alone. When I first read your e-mail, I figured you just had very bad luck. Purchase Bob Bruss reports online. But the next day, I read a customer satisfaction survey from J.D. Powers Co., the nationwide survey company that quality-rates automobiles and many other consumer products. J.D. Powers reports that most mortgage borrowe...
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