Between 2000 and 2002, homeowner Julie Hartigan hired Jeffrey Robinson, a contractor, to replace her home's roof and siding, and do several other home improvements and repairs. In 2001, Hartigan complained that the work was faulty, that her roof was leaking, insulation was improperly installed, and several other problems with Robinson's work had caused water damage to her home. The same year, Robinson made efforts to correct some of the problems about which Hartigan had complained. In 2003, Hartigan again complained about similar problems with Robinson's workmanship, and Robinson again made some repair efforts. From 2004 through 2007, Hartigan continued to complain to Robinson about leaks, water intrusion and mildew. At one point in 2006, Robinson came out to Hartigan's home and told her that the damage was being caused by her failure to clean the gutters, and told her he would arrange for another contractor to contact her about replacing the gutters. In 2008, Hartigan fi...
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