Luxury Connect
Meet the Luxury Leaders | October 19-20 | Beverly Hills

Editor's note: As the debate over realtor.com's agent ranking platform AgentMatch continues, Inman News invited Bob Hale, CEO of the Houston Association of Realtors, to share HAR's experiences with a similar experiment launched by the association's public-facing multiple listing service website, HAR.com.The Houston Association of Realtors launched the Client Experience Rating (CER) in 2009 to provide HAR members a service consumers are seeking.As of today, more than 4,100 HAR members are voluntarily participating in the program, and we are currently displaying the results of nearly 80,000 client surveys on HAR.com.Past clients who closed a transaction through the MLS may "rate" their Realtor in four service areas -- competency, market knowledge, communication and customer exper...