Real estate agents who provide clear communication and walk buyers through every step of the purchase process including appraisals, inspections and home warranties are more likely to earn high marks for customer satisfaction, according to the latest J.D. Power Home Buyer/Seller Satisfaction Study. For seven years running, the J.D. Power study has measured customer satisfaction among first-time and repeat homebuyers and sellers with brokerages affiliated with the nation's biggest franchisors. “Satisfying first-time buyers is critical for real estate firms to differentiate themselves," said J.D. Power's Christina Cooley in a statement. "It’s up to the agent to build confidence in buyers by educating them and demonstrating a commitment to working in the best interest of the customer...
Special Report: How to make the most of open houses
by Gill South | 6 days
How does Howard Hanna do it?
by Victor Lund | on Aug 23, 2016
How one agent made his name as a media entrepreneur
by Gill South | 9 hours
How are you voting in the upcoming election?
by Marian McPherson | 1 day
5 burning questions about Instagram Stories -- settled
by Jordan Scheltgen | 1 day