Being an agent is being a non-expert 

When I first got into this business, all the "old" brokers I met told me that real estate was in the throes of monumental change. They had made their money, they said, by having control of their listings, and the Internet was revolutionizing that. They were no longer the monopolizers, or even the gatekeepers, of information. The new buzzword, they said, was "service."

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