Facebook custom friend lists: Save time, target clients and boost engagement

Make popular social media site a relationship machine

I need about 3,000 words to thoroughly cover this topic, but the nice people at Inman Next aren’t down with that, so I’ll be efficient. Which is exactly what real estate professionals should be with Facebook. Be efficient and effective.

Many people I talk to in the real estate industry feel far too much time is wasted on social networks, especially Facebook. I agree. That’s why for the last few years I have focused my efforts on helping agents be strategic with Facebook. With a couple tweaks, Facebook can be a relationship machine.

Building relationships image via Shutterstock.
Building relationships image via Shutterstock.

Are relationships important in real estate? I’ve posed this question to hundreds of real estate professionals and the answer is always “yes.”

The tweaks are not on a Facebook business page. They have value for many businesses and industries, but, in my opinion, real estate is not one of those industries. Gaining “likes” and traction is labor-intensive; there is little to zero engagement; and people do not go to Facebook to search for homes.

For most agents, their Facebook profile is where relationships can be built and maintained. We have become a nation of “oversharers,” and while that can be annoying to many people, it is great news to real estate professionals.

Wouldn’t it be great if agents could customize the Facebook news feed so it showed updates from only their best clients? Then it would be simple to engage the most important people, especially if they like to overshare. Wouldn’t this help maintain and build on these relationships? Wouldn’t this make Facebook more effective?

Article continues below

The answer is yes, and Facebook custom friend lists are the answer to customizing the news feed. Friend lists allow users to filter the incoming noise and target outgoing messages on Facebook. The other benefit is the ability to save time. Instead of searching out profiles of important clients or prospects, they are simply a click away. This becomes even more important as Facebook keeps changing the way posts from friends appear in the news feed.

Another benefit of custom friend lists is targeting posts. Why send every update to every friend? With custom lists, updates can be directed to the list or lists that the update is relevant for. This is important for Facebook users concerned about mixing business and personal updates. Want to post photos of the kids only to your family on Facebook? Create a family list. Want to post an update about a particular neighborhood to those who live there? Create a neighborhood list.

Like anything worth doing, creating lists requires some work. Users with more than 300 or so friends will spend a few hours getting the lists set up. Once completed, they are easy to maintain and use.

Here are a few basic steps to follow:

InmanPost Screenshot 1

Locate the Friends list link in the left sidebar.

InmanPost Screenshot 2

Create a set of business lists and personal lists. Business lists should include clients (perhaps three client lists based on referrals), prospects, colleagues, affiliates, etc. Personal lists should include close family, weird family (we all have them), neighborhood, school, church, etc.

InmanPost screenshot 4

Add friends to the list or lists they belong to. A friend can be on more than one list.

InmanPost screenshot 6

Set a schedule so the important business lists are scanned regularly. I suggest daily.

Remember, Facebook should work the way we want it to. We want it to help build and maintain relationships. With custom friend lists, we can filter the noise of the news feed and target the audience of updates. Let’s take control of Facebook. Let’s be effective and efficient.

Bill Risser is the vice president of new media and education for Chicago Title Agency in Arizona.