Real estate services bundle up

Industry debates whether bundling will help or hurt consumers

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Here’s a typical story: An excited couple looking to purchase a new home seems eager to work with a real estate salesperson, sign the paperwork and begin the closing process. But what stops the deal is the confusing unpredictable mortgage closing process, the add-ons, fluctuating fees and general bafflement that consumers sometimes feel is synonymous with the home-buying process.