A new Web site, which has launched in beta form, allows home buyers and sellers to issue ratings on the performance of their real estate agents.
AgentLine.com assigns a rating – from zero stars to five stars – based on consumer responses to five questions. Each question has seven possible responses, from “extremely dissatisfied” to “extremely satisfied.”
The site asks consumers, “How satisfied were you with … agent performance in the following areas: The marketing and preparation of selling your home? Negotiating the price of your home? Handling and communication of all details from beginning to end? Providing you the knowledge needed to make a decision? Honesty, integrity and trustworthiness?”
Consumers can search for real estate agents at the site by agent name, company name, city, state or ZIP code.
“Our mission is to give real estate agents the recognition they deserve by giving their clients a voice and a platform in which consumers can read reviews from others’ experiences,” said Steve Nickerson, AgentLine president and CEO, in a statement.
“All consumer postings are validated online and past history with an agent is required. AgentLine is committed to providing accurate and verified information to its users,” according to a company announcement today. “In addition, a strict dispute resolution procedure is in place in order to protect agents from fraudulent postings.”
There are other sites, too, that allow consumes to rate or offer comments about real estate agents. Examples include: Brokerate.com (see Inman News article), HomeThinking.com (see Inman News article), RealtyRators.com (see Inman News article), Realty Baron (see Inman News article). Another company, Quality Service Certification (see Inman News article), works with real estate brokerage companies to survey consumers about customer satisfaction following real estate transactions.
Based in Howell, Mich., AgentLine is affiliated with Nationwide Homes Network Inc., a real estate information company. Nationwide Homes Network is also the parent company of HomeRoute.com, an umbrella site for Relocate-America.com and Relocate-Canada.com.