Q: I have had my home for four years. I lost a job, which put me behind. This year, I was offered a Fannie Mae loan that brought me current — I signed the documents and everything — and I have been paying my loan on time for nine months.
Then my mortgage company called to tell me that my loan is "no good" and I will need to fill out and be approved for a different loan. I have been calling them back for two months now, and no one will call me back or give me any answers. Every time I call, they say it is being reviewed by upper management.
I do not know what to do from here. I have loan documents saying I have a loan, but both my credit report and my loan statements show that I am still in foreclosure. What happened here? What should I do going forward?