5 strategies to cope with 'toxic' clients

How to stave off 'psychic vampires'

It may be your client, another agent, an inspector, or a member of your family, but sooner or later you will have to deal with someone who is a royal pain. The best strategy is to get away as soon as possible, but when you can’t, here’s how to cope.

What constitutes a toxic person? In most cases, the person’s toxic behavior results from fear. This includes people who yell and scream, those who put you down, or people who lie about some aspect of the transaction. The list below includes five of the most common types of toxic people who you will encounter in real estate, as well as strategies for coping with them.

1. Blame you
When a seller overprices his property against your advice and then blames you for not doing enough newspaper advertising or holding enough open houses, there are several strategies you can use to turn this situation around.