Brokerage

3 great ways to handle high-maintenance clients

The majority of them can be pleased -- it just takes a lot of time and hand-holding

Future-Proof: Navigate Threats, Seize Opportunities at ICNY 2018 | Jan 22-26 at the Marriott Marquis, Times Square, New York

By TARA-NICHOLLE NELSON We’ve all had them. You might have one now. That seller who takes your comps, cross-references them, adds in seven more, and builds out a spreadsheet -- complete with formulas -- then wants you to get them into each of the properties so she can point out the comps’ outdated paint colors, inferior appliance brands or other reasons she thinks she should get double the price for her home. The buyer who sees 45 houses before deciding he wants to see a condo, then sees 50 of those before revealing that his palm reader and rabbit jointly hold final decision-making power. OK, I might be exaggerating the factual scenarios (a tad). But in the life of an agent, three things are inevitable: death, taxes and high-maintenance clients. Some are both high-maintenance and unreasonable, and these folks can become a massive hemorrhage of time, gas and energy. It’s also demotivating and frustrating to work with high-maintenance clients who are beyond pleasing. ...