Brokerage

Mortgage lenders can make me cry

Broker Notebook

I am not sure what happened to the idea of customer service in the home mortgage industry. There are a few lenders that I love to work with and can highly recommend. But their numbers are shrinking, and some of the companies I used to work with no longer do a good job. As a real estate agent, I recommend certain lenders to my homebuyer clients because I know they will get the very best service. In an overcrowded marketplace, service is all that matters. Sure, the whole lending game has changed and standards are a bit tighter than they were a few years back. But I don’t see that as a reason to just throw common courtesy into the trash. There are a few lenders who do such a bad job that, when offers come in from buyers they have preapproved, I encourage sellers I represent to make a counteroffer asking the buyer to seek financing from another lender. I give my sellers real-life examples of what it is like to work with the lender and let them decide if they want to counter. ...