RentalsTechnology

RealPage acquires cloud-based answering service to increase property management efficiency

Indatus, which serves more than 11,000 apartment communities, should help RealPage improve the efficiency and accountability of maintenance staff

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One of the most time-consuming aspects of being a property manager is dealing with maintenance issues reported by tenants. The back-and-forth communication is not only a time suck, but it can end up costing more money in the long run. The recent acquisition by RealPage Inc. of the cloud-based smart answer automation system Indatus, which serves more than 11,000 apartment communities, is expected to give the company a leg up against its competition and improve the efficiency and accountability of maintenance staff. RealPage was founded in 1998 after the acquisition of Rent Roll Inc., and has since grown to work with roughly 10,000 customers maintaining more than 9.5 million rental units throughout the nation. Dealing with all types of rental properties, including military, student, vacation and senior housing, RealPage offers resident services like online bill pay, marketing and various types of management software. In addition, the suite of services includes renters insurance...