UpNest, an agent-matching service whose CEO is a licensed broker in California, is dangling an enticing carrot to past users: Refer a friend and get $300 if the friend closes a transaction with one of UpNest’s partner agents.
Like a similar offer recently launched and then withdrawn by another high-tech brokerage, UpNest’s offer highlights a lead-generation strategy that can potentially bear fruit but also may raise legal risks.
Paying consumers for referrals may help real estate firms reel in business, but companies that offer finder or referral fees to non-agents must carefully navigate sometimes-murky state and federal laws that govern who can receive a fee and under what circumstances.
UpNest, which is based just south of San Francisco in Burlingame, California, markets the referral program through email, but it doesn’t appear to publicize the offer on its website. Under the referral program, both the person making the referral to UpNest and the person referred to UpNest earn $300 if a transaction results from the referral.
“Do you know someone else that’s looking to buy or sell a home? We’re eager to show the world how amazing the UpNest experience is!” reads an email sent to a person who used UpNest to search for agents. “For everyone that you refer, you and your referral will both get $300 from UpNest upon closing.”
UpNest CEO Simon Ru said UpNest is experimenting with the referral program and believes that the offer complies with state and federal laws.
While some users have told UpNest they want to refer business through the program, it hasn’t generated any transactions yet because UpNest only launched the program last week, Ru said. Users can only earn referral fees once their referrals close deals with UpNest partner agents.
Referral service with national coverage
UpNest’s website says that it can make matches between agents across the country and “has been expanding nationwide to meet demand.”
Home sellers submit their information to receive listing proposals from up to five agents. Part of the original idea of the service, once called LessThan6Percent, was to spur agents to compete on price for clients. A less-publicized version of UpNest enables buyers to connect with agent’s willing to offer commission rebates.
Perhaps partly reflecting LessThan6Percent’s rebranding to UpNest, UpNest sees itself as more of a “hiring platform” than a “bidding platform,” said UpNest CEO Simon Ru.
“A fair number of proposals presented by our [Wall Street Journal]-ranked agents are full commission and they do get chosen,” Ru has told Inman in an email. “That’s because more than just quotes, our users get a 360 degree view of the agent, including stats, past transactions, reviews, a services menu, and a Q&A based on information the user provides.”
Some agent-matching services have faced pushback from the industry, but UpNest has proven to be popular among consumers. The startup has generated nearly 100,000 customized proposals for consumers since launching in 2013, according to Ru.
Consumers can get a chance to win a referral fee if they advise a friend to enter their name in the “additional info” box of UpNest’s listing proposal request form.
In UpNest’s email about the referral offer, the startup tells recipients they can spread the word about the program for a chance to earn a fee by sharing the offer on Facebook and Twitter and telling others about the firm’s five-out-of-five star rating on Yelp.
Brokerages that dangle referral fees to people without real estate licenses can easily wander onto shaky legal ground. Many states prohibit anyone without a real estate license from collecting a fee for referring business to a licensed agent.
In other states, non-licensees can earn referral fees, but only if they don’t engage in any activities that require a real estate license to earn compensation.
Many states consider soliciting business from homebuyers and sellers to be licensed activity, meaning consumers who generate leads for brokerages in exchange for compensation or brokerages that pay for such leads could be skating on thin ice.
Some industry experts also contend that the Real Estate Settlement Procedures Act (RESPA) further restricts the practice of paying people without real estate licenses for referrals.
RESPA prohibits any “person” from giving or accepting any “fee, kickback, or thing of value pursuant to any agreement or understanding, oral or otherwise, that business incident to or part of a real estate settlement service involving a federal relate mortgage loan shall be referred to any person.”
Similar referral program shuttered
Inman learned of UpNest’s referral program not long after Open Listings, a high-tech brokerage covering Los Angeles and San Francisco, introduced a similar offer under which the firm offered to pay $500 to anyone for referring consumers that closed a transaction with Open Listings.
Following an inquiry from Inman, Open Listings ended the referral program, which it said had only been in soft launch.
Asked why Open Listings removed the offer, Open Listings CEO Judd Schoenholtz only told Inman at the time that: “We’re working to launch a program that helps our awesome community of homebuyers share Open Listings with their friends and colleagues.”
Asked today for an update on that program, Schoenholtz said “it’s no longer a priority” because Open Listings is receiving lots of organic attention.
“We’ve been too busy to put it on our roadmap or perform additional due diligence,” he said.
Ru, the CEO of UpNest, noted that UpNest’s offer differs from Open Listings’ now-defunct offer in that it’s only made to past UpNest users.
“We’re sending out to people who have done transactions with us or are in the process of closing,” he said.
Ru said UpNest hasn’t consulted an attorney about the referral program, but he said that he believes the startup has all its legal bases covered.
He added that he’s under the impression that RESPA applies to real estate agents and lenders referring business to each other for fees, but not to brokerages paying consumers for referrals.