Agents and brokers at risk of lawsuits over website accessibility

NAR: Meeting the needs of people with disabilities is 'good business'
  • It's likely only a matter of time before the Department of Justice mandates website accessibility under the Americans with Disabilities Act, according to NAR associate counsel Lesley Walker.
  • Agents, brokers, associations and MLSs are all at risk of litigation if their public-facing websites or online internal systems are not ADA compliant.
  • There are some concrete steps real estate businesses can take to get ahead of this issue.

At the National Association of Realtors midyear conference in May, MLS CEO Shelley Specchio stood up in a crowd of hundreds of fellow MLS executives and announced that one of her members had filed a charge of disability discrimination against her multiple listing service, Northern Nevada Regional MLS. Specchio spoke during a session on website compliance with the Americans with Disabilities Act. “I wanted to say that out loud so that everyone takes this very seriously,” Specchio said at the time.