Privacy

Inman Privacy Policy

Published May 23, 2018. Updated November 5, 2026.

Inman Group, LLC (“Inman”) understands that you care about how we collect, use, and share information when you interact with our websites, email, and online services (our “Services”), and we value the trust you place in us. This Privacy Policy (the “Privacy Policy” or the “Policy”) explains:

The types of information we collect through our Services;
How we use and protect that information;
The types of information we may share with others and under what circumstances; and
The choices you have regarding our collection, use, and sharing practices.

For the purposes of this Policy, “client” means Inman’s corporate client, and “subscriber” means the individual who has subscribed to receive ebulletins email publications.

When This Privacy Policy Applies

This Policy applies to the Inman and the websites, emails we send, and any Services that link to it, events we host, our event networking mobile application (the “app”), as well as the information we collect when you interact with us through social media or other websites and online services. It does not apply to non-Inman websites and mobile applications that may link to the Services or be linked to or from the Services; please review the privacy policies on those websites and applications directly to understand their privacy practices.

The app is a companion to the events we host. You register for an event through our registration process, and the app then provisions your access using that registration. Where the app does something different from our websites, we say so.

We may make changes to this Policy from time to time. We will post any changes, and such changes will become effective when they are posted. Your continued use of our Services following the posting of any changes will mean you accept those changes.

Information We Collect From or About You

Below we describe the different types of information we collect from you and the devices you use when you interact with our Services.

Information You Give Us: Some of the Services may include features or services that permit you to enter contact information and other information about you. We collect and store any information you enter on our Services. This may include your name, mailing address, ZIP code, phone number, or email address. If your access to the Services has been provided by or through a third party (for example, your employer) (each, a “Third Party”), the Third Party may have provided us with information about you to enable us to provide you with access to the Service and distinguish you from other subscribers (such as your email address or name).

Information You Create in the Event App: Where you use the app, we also hold your event registration record so the app knows who you are, together with information you create or submit within the app. Depending on the features you use, this may include the notes you write and any audio you record using the app’s notetaking feature, together with the transcripts and summaries generated from that audio; your spoken responses if you take part in an AI-assisted interview; the questions you put to the app’s assistant or concierge; the messages you exchange with other attendees and the connection requests you send or receive; and device information, including device and app identifiers and a push notification token if you allow notifications, together with app usage and crash diagnostics. How this information is processed, including the third-party AI services involved, is described under “Artificial Intelligence in Our Event App” below.

Information Collected Automatically: When you interact with the Services, certain information about your use of our Services is automatically collected. This information includes computer and connection information, such as statistics on your page views, traffic to and from our Services, referral URL, ad data, your IP address, and device identifiers. This information also may include how you search for our Services, the websites you click on from our Services or emails, whether and when you open our emails, and your browsing activities across other websites.

Much of this information is collected through cookies, web beacons, and other tracking technologies, as well as through your web browser or device (e.g., IP address, MAC address, browser version, etc.). The tracking technologies employed when you use our Services may be first-party or third-party. We use cookies for the following purposes:

Essential operation: These cookies are necessary to allow us to operate the Inman website as you have requested. For example, they let us recognize what type of subscriber you are and then provide you with services accordingly.
Performance/Analytics: We use these cookies to analyze how the Inman website is accessed, used or is performing. We use this information to maintain, operate and continually improve the Inman website. We may also obtain information from our e-mail newsletters, to learn whether you opened or forwarded the newsletter or clicked on any of the content. This information tells us about our newsletters’ effectiveness and helps us ensure that we’re delivering information that you find interesting.
Functional: These cookies let us operate certain functions of the Inman website in line with the choices you make
Advertising: Third parties, including Google, Facebook, and other social media platforms, may use tracking technologies on our website to collect or receive information from the Inman websites and elsewhere on the internet and use that information to provide measurement services and target ads.

Most web browsers automatically accept cookies but, if you prefer, you can usually modify your browser setting to disable or reject cookies. If you delete your cookies or if you set your browser to decline cookies, some features of the Services may not be available, work, or work as designed.

We use Google Analytics, a web analytics service provided by Google, Inc., on our Services. Google Analytics uses cookies or other tracking technologies to help us analyze how users interact with and use the Services, compile reports on the Services’ activity, and provide other services related to our Services’ activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a return visitor, and any referring website. The Services do not use Google Analytics to gather information that personally identifies you. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies. To learn more about Google’s partner services and to learn how to opt out of tracking of analytics by Google, click here.

We also use Kissmetrics, a customer engagement tool, on our Services. Kissmetrics uses cookies and other tracking technologies for functions including identification of unique visitors on a client’s website, and analysis of usage and traffic patterns. The information generated by Kissmetrics will be transmitted to and stored by Kissmetrics and will be subject to Kissmetrics’s privacy policies. To opt-out of tracking by Kissmetrics, click here.

This Site is affiliated with Publisher First, Inc. dba Freestar (“Freestar”) for the purposes of placing advertising on the Site, and Freestar will collect and use certain data for advertising purposes. To learn more about Freestar’s data usage, click here.

Information from Social Media: When you interact with us or the Services through a social media platform (such as by clicking on a social media icon linked from our Services), we may collect the personal information that you make available to us on that page, including your account ID or username and other information included in your posts. If you choose to log in to your account with or through a social networking service, we and that service may share certain information about you and your activities.

How We Use Information We Collect From or About You

We may use information you give us or information we collect about you to:

Communicate with you, including to respond to your inquiries and fulfill your requests;
Provide, maintain, personalize, optimize, and improve the Services, including research and analytics regarding use of the Services, or to remember you when you leave and return to the Services;
Provide and improve our products and services;
Provide you with more relevant content in email bulletins to which you may be subscribed;
Detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal.
Provide the event app and its features, including transcribing and summarizing what you record, answering questions you put to the app’s assistant, suggesting sessions and people to meet, and enabling you to message and connect with other attendees. These features are described under “Artificial Intelligence in Our Event App” and “Messages and Moderation in Our Event App” below.

We may combine information from the Services together and with other information we obtain from our business records or from third-party sources.

We also may use or combine information that we collect from the Services with information provided by third parties, including demographic information and other attributes, and organizational affiliations.

How We Share Information About You

We may share the information collected via our Services with companies who work on our behalf to help us provide and support the Services and our products and services.

This includes the provider of our event networking app, and the third-party AI service providers named under “Artificial Intelligence in Our Event App” below, which process data on our behalf for the purpose of operating the app and its features.

We may change our ownership or corporate organization while providing the Services. We may transfer to another entity or its affiliates or service providers some or all information about you in connection with, or during negotiations of, any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction. We cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information the same as described in this Policy.

We may use or disclose information about you if required to do so by law or on the good-faith belief that such sharing is necessary to (a) conform to applicable law or comply with legal process served on us or our Services; (b) protect and defend our rights or property, the Services, or our users; or (c) act to protect the personal safety of our employees and agents, other users of the Services, or members of the public.

When you register for an event, contest, or other promotion that is sponsored by a third party, the third party may be provided personal information unless otherwise posted in connection with the promotion.

Artificial Intelligence in Our Event App

Our event app uses artificial intelligence to provide features such as transcription, summarization, assistance, and personalized recommendations. To deliver these features, the app sends certain data to third-party AI services.

We ask you before the first time. Where an app feature would send your data to a third-party AI service, we ask for your permission the first time you use that feature and tell you what will be sent and to whom. You can decline, and declining does not affect your use of the rest of the app.

The AI services used by the app, and the data sent to each, are set out below.

Feature	What is sent	Who it goes to	Why
Notetaking — transcription	The audio you record	ElevenLabs	To turn speech into text
Notetaking — summaries	The transcript, your typed notes, and the meeting title, date and attendees	Amazon Web Services (Bedrock)	To produce a summary and suggested action items
AI-assisted interview	Your spoken responses, and the interview script	ElevenLabs	To conduct the interview and produce a transcript
Assistant / concierge	Your question, your name and job title, your registration answers, and event information such as the agenda and exhibitor list	Amazon Web Services (Bedrock)	To answer your question
Recommendations	Your profile, your stated interests, the sessions you have attended and your connection activity	Amazon Web Services (Bedrock)	To suggest sessions and people to meet
Message screening	The message you send	Amazon Web Services (Bedrock)	To check for abusive or objectionable content before delivery

Where these services run. Some AI services are operated within the app provider’s own cloud environment rather than by a separate company. Where that is the case, which applies to the Amazon Web Services features listed above, your data is processed inside that environment under the app provider’s own configuration and is not transferred to a further organization.

What is not sent. Each AI service receives only what the relevant feature needs. Unrelated information held in your account is not passed on simply because it is available.

Training. The AI services listed above do not use this content to train or improve their models.

Protection. These AI services process your data under a data processing agreement and on our instructions only, and are required to provide protections equal to or greater than those described in this Policy. The ElevenLabs data processing agreement is published at elevenlabs.io/dpa.

Retention. Content you create in the app is kept as described under “How Long We Keep Information” below. For the AI-assisted interview, the service is configured so that conversation content is not logged or stored by ElevenLabs at all. For other features, content sent to an AI service is deleted from that service once it has been processed.

No automated decisions. These features make suggestions only. They do not decide anything about you, and no decision producing legal effects concerning you, or similarly significantly affecting you, is made solely by automated means.

Age. The app is intended for a professional audience and requires you to be at least 18 years old, in line with the app’s own terms of use.

Messages and Moderation in Our Event App

Messages sent between attendees through the app are checked automatically before they are delivered, and a message found to contain abusive or objectionable content is blocked. This check uses the automated screening service listed above. Messages are not read by our staff as a matter of course.

You can report any profile or message, and you can block another attendee, from within the app. Blocking removes that person’s content from your view immediately and stops them contacting you. Reports of objectionable content are reviewed within 24 hours, and where a report is upheld the content is removed and the attendee responsible is removed from the app.

How Long We Keep Information

We keep the information we collect for as long as it is needed for the purposes described in this Policy, or for as long as the law otherwise permits or requires.

Audio recordings, transcripts, notes and summaries created through the event app are kept for the period agreed with the app provider for the relevant event, and in any case no longer than 12 months after the event, after which they are deleted.

Your Options

Interest-based advertising is the collection of data across different websites and/or different devices for the purpose of tailoring advertising based on preferences or interests known or inferred from the data collected.

Inman partners with third parties to use the information you make available to us when you interact with our Services to provide you with advertising that is more relevant to you after you leave our Services. While Inman will not share information that personally identifies you with unaffiliated third parties for their own uses, such third parties may, with sufficient data from other sources, be able to personally identify you.

You can learn more about ad serving companies and the options available to limit their collection and use of your information by visiting the websites for the Network Advertising Initiative, the Digital Advertising Alliance, and the European Interactive Digital Advertising Initiative.

Please note that opting-out of advertising networks services does not mean that you will not receive advertising while using our Services or on other websites, nor will it prevent the receipt of interest-based advertising from third parties that do not participate in these programs. It will, however, exclude you from interest-based advertising conducted through participating networks, as provided by their policies and choice mechanisms. If you delete your cookies, you may also delete your opt-out preferences.

Your browser or device may include “Do Not Track” functionality. At this time, Inman Media does not respond to browser “Do Not Track” signals.

Updating Your Information

You can update the information you provide to us by logging into your account. For other questions about your information, please contact us using the information at the end of this Policy.

How We Secure the Information We Collect From or About You

We use a combination of physical, technical, and administrative safeguards to protect the information we collect through the Services. While we use these precautions to safeguard your personal information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf.

Information for Users in Europe and Elsewhere Outside the U.S.

If you use our Services outside of the United States, you understand that we may collect, process, and store your personal information in the United States and other countries. The laws in the U.S. regarding personal information may be different from the laws of your state or country. Any such transfers will comply with safeguards as required by relevant law. If applicable, you may have a right to claim compensation for damages caused by a breach of relevant data protection laws.

Users in the European Union (EEA) and Switzerland

If you are a resident of the EEA or Switzerland, the following information applies.

Purposes of processing and legal basis for processing: As explained above, we process personal data in various ways depending upon your use of our Services. We process personal data on the following legal bases: (1) with your consent; (2) as necessary to perform our agreement to provide Services; and (3) as necessary for our legitimate interests in providing the Services where those interests do not override your fundamental rights and freedom related to data privacy. Where the app sends your data to a third-party AI service, we rely on your consent, which you give when you first use the relevant feature and can withdraw at any time.

Right to lodge a complaint: Users that reside in the EEA or Switzerland have the right to lodge a complaint about our data collection and processing actions with the supervisory authority concerned. Contact details for data protection authorities are available here.

Transfers: Personal information we collect may be transferred to, and stored and processed in, the United States or any other country in which we or our affiliates or subcontractors maintain facilities. Upon the start of enforcement of the General Data Protection Regulation (GDPR), we will ensure that transfers of personal information to a third country or an international organization are subject to appropriate safeguards as described in Article 46 of the GDPR.

Individual Rights: If you are a resident of the EEA or Switzerland, you are entitled to the following rights once the GDPR becomes effective. Please note: In order to verify your identity, we may require you to provide us with personal information prior to accessing any records containing information about you.

The right to request data erasure. You have the right to have your data erased from our Services if the data is no longer necessary for the purpose for which it was collected, you withdraw consent and no other legal basis for processing exists, or you believe your fundamental rights to data privacy and protection outweigh our legitimate interest in continuing the processing.
The right to restrict or object to our processing. You have the right to restrict or object to our processing if we are processing your data based on legitimate interests or the performance of a task in the public interest as an exercise of official authority (including profiling); using your data for direct marketing (including profiling); or processing your data for purposes of scientific or historical research and statistics.

To Unsubscribe From Email Newsletters

If at any time you would like to unsubscribe from receiving future emails, you can click on the unsubscribe link at the bottom of our emails.

To Request Data Deletion

If you would like to request that your personal data be deleted, please email privacy@inman.com.

Your Account and Deleting Your Data in the Event App

The event app does not create accounts. You register for an event through our registration process, and the app then provisions your access using that registration record. Because the app does not offer account creation, it does not offer in-app account deletion.

You can delete recordings, transcripts and notes you have created in the app at any time from within the app.

To request deletion of your account and the personal information associated with it, email privacy@inman.com from the email address you registered with. We will verify your identity and action the request in accordance with applicable law.

When we delete your account we delete your profile, the content you created in the app, and your messages. We may retain a limited record where we are required to by law, or where it is needed to prevent fraud, resolve disputes, or enforce our legal terms.

For Questions, or to Report a Problem

For questions about our privacy practices, contact us at:

Inman Group LLC
Mailing Address: 1400 Village Square Blvd, Suite #3-80368, Tallahassee, FL 32312
Tel: 1-800-775-4662
Email: privacy@inman.com