In the Zillow, Trulia age, why are there still agents?

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Eighty-nine percent of buyers and sellers used an agent over the last year, according to a National Association of Realtors stat cited in a Washington Post blog post. Why hasn’t the role of a real estate agent diminished in 2013 when sites like Zillow and Trulia offer so much real estate data to consumers for free?

The answer has to do with a complex and changed post-housing-collapse landscape that makes knowledgeable agents valuable; greater agent efficiency with all the digital tools available; more marketing tools for agents that lowers their reliance on brokers for business; and the age-old reason that buyers and sellers want an expert in their corner when making one of the largest purchases or sales of their lives, the blogger writes.

Source: Washington Post