Industry NewsMortgage

Mortgage servicing tied to repeat business

Customer satisfaction scores fall two years in a row
Published on Sep 11, 2008

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by CareyBot

Customer satisfaction with companies that service mortgages has declined for a second year in a row, according to a survey by J.D. Power and Associates -- a potential problem for lenders looking to land repeat business.

Customers with "high levels of commitment" to their servicer are more than three times more likely to say they ...